“Tools for the process, not the other way round” is a good starting point. How to get there requires doing your homework: not rushing ahead with technology, but first appreciating the root cause – what challenge, problem or impracticality do you wish to tackle?
In many cases, this requires discussions with different stakeholders to map the current situation and identify the needs, which can then be used as a basis for analysis and initial hypotheses to find a solution.
Naturally, it is also important to invest in implementation to get the most out of the tool chosen. Even the best technology will not help if people do not know how, or are unwilling, to use it.