Kemijoki Oy has recently carried out significant changes within both operations and its management structure. We have evolved from doing everything ourselves to becoming an expert organisation that acquires services based on long-term outsourcing agreements or project based agreements. Fondia is one of our eight outsourcing partners.
Our business strategy is partner-driven but with all of our partners we have agreed on inclusive outsourcing agreements and target-oriented service indicators that steer the collaboration both ways.
Fondia handles all of our legal matters very extensively, including matters relating to advocacy, human resources, good governance and CSR. The cooperation has run smoothly and matched our expectations, although we have faced quite demanding situations together at times. We have also identified issues to be improved upon and through collaborations we have been able to enhance our methods.
I see three success factors in leadership: speed, openness and resources. The implementation must be swift and results must be achieved. Both internal and external openness is required. And there must be flexible access to resources to enable responsiveness to different challenges.
The strength behind Fondia’s operating model is that it’s like an outsourced internal function. We can contact our lawyer directly and start working on resolving the issue at hand right away. This means we receive more extensive resources and broader knowledge than if we try handling things internally. The process is refined and runs smoothly: work starts right away and is of the highest quality.
The cooperation with Fondia is part of our everyday work. It is important that the collaboration includes dialogue and that the partner also proactively informs us regarding what we should or should not do and what is now required. We can rely on our Fondia team to keep their eyes open and advise us if a matter needs to be considered.
The benefits of an outsourced model are flexibility and time limits. Things are not irrevocably fixed for a lifetime but they can be adapted in accordance with changes in the business environment. The cooperation can be evolved along with the spirit of the times and needs.